Yes, we deliver to Liverpool and to most of Merseyside, including Wirral, Sefton, St Helens and Knowsley. As a London-based florist with nationwide reach, we ship to L-prefix postcodes across the city and its surrounding boroughs, as well as CH postcodes on the Wirral Peninsula. Northern Ireland is the only UK region we cannot currently cover.

Coverage for any specific address is confirmed at checkout: once you enter the recipient’s postcode, we show the available delivery methods and dates for that exact location. If the destination sits in an outlying part of the L or CH area and timing is tight, our support team can help you choose the fastest available option before you place the order.

Same-day delivery to Liverpool is possible in many cases, but it is not guaranteed everywhere in the city and depends on the time of your order and the recipient’s postcode. Our strongest same-day network runs in London; in Liverpool, same-day arrival is usually available for orders placed early in the day to central L1–L8 postcodes, subject to courier capacity.

For the quickest result, we recommend ordering before 10:00 in the morning and choosing next-day delivery if your occasion falls later in the week. The actual options — same-day, named-day or express — always appear at checkout once the postcode is entered, so you see a confirmed delivery date before you pay rather than relying on a generic promise.

We deliver across the full L postcode area, which spans Liverpool city centre and its suburbs: L1–L8 in and around the centre, L9–L19 across Aintree, Anfield, Walton, Wavertree, Sefton Park, Aigburth and Speke, and L20–L39 reaching Bootle, Crosby, Waterloo, Kirkby, Huyton, Prescot, Maghull, Formby and Ormskirk.

Across the Mersey, we serve Wirral addresses under the CH postcode (Birkenhead, Wallasey, Heswall, West Kirby, Bebington and Port Sunlight among others). For neighbouring areas of Cheshire, Lancashire and Greater Manchester, cover is equally available — Liverpool is simply one of our key hubs of demand in the North West. If you are unsure whether a postcode is deliverable, enter it at checkout or send it to our team and we will confirm immediately.

Delivery pricing depends on the bouquet, the delivery date and the destination postcode, and the final figure is always shown at checkout before payment. Many bouquets on our site carry free shipping for standard UK delivery, and that applies to Liverpool addresses on the same terms as the rest of mainland UK.

Paid options apply when you need faster or time-specific delivery, or when the destination is outside the standard courier zone. Because we set prices per order rather than per city, we prefer to give you an exact quote in the basket instead of a generic headline figure that might not match your order. For pre-scheduled deliveries within the advertised window, the charge is often £0.

Outside London we rely on Royal Mail Tracked and other trusted UK couriers to reach recipients quickly and reliably, and Liverpool is covered through the same network. The method is chosen automatically based on the bouquet format, the date you pick and the destination postcode, and it is displayed clearly at checkout.

Most hand-tied bouquets are dispatched in protective packaging designed to keep the flowers fresh in transit. Letterbox bouquets are sent by post and fit through a standard UK letterbox, which is useful when the recipient may not be in to take a parcel. Whatever the method, the bouquet is assembled by our florists in-house before being handed over to the courier.

As soon as your order leaves our florists, you receive a confirmation with tracking details so you can follow its progress to Liverpool. For courier and Royal Mail Tracked deliveries, the tracking link shows movement through the network; for most orders we also send a photograph of the completed bouquet for approval before it is dispatched.

If anything looks unclear during transit, our support team is available 24/7 by phone, WhatsApp and email and can check the status directly with the courier. Please note that proof-of-delivery notifications and timed delivery instructions are not guaranteed for Royal Mail Tracked parcels — for time-critical occasions we can suggest an alternative method at checkout.

Bouquets are assembled on the day of dispatch, so they leave our florists at peak freshness regardless of the destination. Each order includes care instructions, and with proper care the flowers typically last from 7 days up to 2 weeks, depending on the variety and the conditions in the room where they are kept.

Before dispatch we send you a photograph of the actual bouquet, which is your opportunity to ask for small adjustments — for example a different wrap colour or an extra accent stem — before it goes on its way. If anything is wrong on arrival, we ask you to contact us within 30 days with photographs and the order reference so we can review and offer a replacement, a partial refund or a full refund in line with our terms.

We handle failed-delivery situations with care, because a surprise bouquet often arrives when the recipient is out. Depending on the delivery method, the courier may leave the parcel in a safe place, with a neighbour or at a local pickup point, or attempt redelivery the next working day; Royal Mail Tracked follows Royal Mail’s standard process for undelivered items.

For courier deliveries we organise ourselves, a bouquet can be held for up to 24 hours, and a repeat attempt costs £15. Refunds for missed deliveries caused by an incorrect address or no one being available to receive the flowers are not guaranteed, which is why we recommend double-checking the address and a contact number before placing the order.

Yes. You can place the order with just the recipient’s name and a phone number or email, and our team will contact them directly to confirm the delivery address and arrange a time. This is a common scenario for surprises, gifts to colleagues and deliveries to people who have recently moved.

Once the address is agreed, we slot the delivery into the next available window for that Liverpool postcode and keep you informed at each step. Please reach out to us by WhatsApp, phone or email to start this flow, as it cannot be completed through the standard online checkout.

Yes. Our website and payment system are fully international, so you can place an order from anywhere in the world for delivery to Liverpool or any other mainland UK address. Prices are shown in pounds sterling and include VAT; your card issuer will handle the currency conversion.

We accept all major international payment methods — Visa, Mastercard, Maestro, American Express, Diners Club, Discover, UnionPay, PayPal, Apple Pay, Google Pay and Klarna — and transactions are protected by HTTPS, 3D Secure and a PCI DSS compliant payment gateway. We never store full card details on our side.

By default, all our deliveries are anonymous. The sender’s name is only shared with the recipient if you include it in the greeting card message or ask us to pass it on during address confirmation.

A greeting card with your personal text is added free of charge on the product page, and you can write anything from a few words to a longer note. If you want the surprise to be completely unattributed, simply leave the signature blank — our courier will hand the bouquet over without naming the sender.

Alongside the flowers, you can add a personal greeting card, chocolates, balloons, a teddy bear or a scented candle from our All gifts selection. Typical add-ons include a Milk Tray chocolate box, champagne truffles, a plush bear or a set of celebration balloons, with prices starting from a few pounds.

Add-ons are chosen on the product page before checkout and travel in the same order as the bouquet, so everything arrives together. For larger or unusual requests — for example a specific chocolate brand or a custom message printed on a card — our team can advise by WhatsApp or phone before you confirm the order.

Yes. Our flower subscription delivers a fresh bouquet to the same Liverpool address on a recurring schedule — every 14 days or monthly — and the delivery itself is always free. You choose the size (Small at £25, Medium at £39, Large at £49 or Extra Large at £59) and the style: Classic Mix, Roses, Mono-bouquet or Seasonal flowers.

Subscriptions are fully flexible: you can pause, skip, reschedule or cancel from your account, and you can change the frequency, size, style or delivery address at any time. Changes to upcoming deliveries should be made at least 4 business days in advance, extended to 10 days during peak periods such as Valentine’s Day, Mother’s Day and Christmas. Future payments are taken 4 days before each delivery, so you always have time to adjust.

We deliver 365 days a year, including Saturdays, Sundays and UK public holidays. Available dates for any given Liverpool postcode are shown at checkout, so you can choose a Sunday, a bank holiday or a specific calendar day without contacting support.

During peak periods — Valentine’s Day, Mother’s Day, Christmas and the days immediately around them — demand rises sharply and the earliest slots fill first. We strongly recommend ordering in advance for these dates: it locks in the preferred time window, widens the choice of bouquets and avoids the risk of missing same-day cut-offs.

Yes. Our catalogue includes a dedicated Funeral and Sympathy selection with arrangements appropriate for services, wakes and condolences, and we deliver these to Liverpool homes, funeral directors and venues. Please share the date, time and venue address when ordering so we can plan delivery carefully around the service.

For sympathy deliveries we pay particular attention to discretion and timing: the bouquet is presented without loud branding, the card message is set exactly as you write it, and we confirm the arrival window in advance. If you need a same-day sympathy bouquet to Liverpool, contact us directly so we can assess the fastest available method for your postcode.

Please contact us as soon as you can, and in any case within 30 days of receiving the order. Share the order reference and clear photographs of the bouquet, and our team will review the claim within 5 business days.

Depending on what we find, we will offer a suitable remedy: a full or partial refund, a refund of delivery charges or a replacement delivery. Refunds to the original payment method usually reach the sender within 5 to 10 business days once approved. We take care to confirm every Liverpool order with a pre-dispatch photograph precisely so that most issues are caught before the flowers leave our florists.

Because bouquets are perishable and assembled by hand, the cancellation window is short. A full refund is available if you cancel within 30 minutes of payment; after that, the order may already be in preparation and full cancellation cannot always be offered.

If plans change beyond that window, please contact us straight away — in many cases we can amend the delivery date, change the address within Liverpool or adjust the greeting card before the order is handed to the courier. The sooner you reach out, the more options remain open."