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Fresh for at least 7 days — or we'll replace your bouquet, free. We're confident in our flowers, so we take the risk.
Shop bouquets
Fresh for at least 7 days, or we'll send a free replacement.
Not happy with the bouquet? We'll arrange a free replacement, no fuss.
You get a photo of the finished bouquet before delivery.
Our care team is here to help quickly.
Guaranteed fresh for at least 7 days from delivery. If flowers wilt sooner, one message and we'll arrange a free replacement — no forms, no hassle.
Wrappedwith water
Bouquets are packaged to retain water in transit and delivered with care.
Sentin bud
We often send flowers in bud, so they open at the recipient's home and last longer.
Finalquality check
Every order gets a final freshness and quality check before dispatch.
Phone, email or WhatsApp — 7 days a week. Send a photo if you can; it helps us understand and improve.
Our team arranges a free replacement — nothing to send back, no complicated forms.
Order whenever you want. Send flowers to anyone you want — up to 6 bouquets every month.
Plans changed? Change or cancel your order, free, up until it's handed to the courier. Wrong address or want to tweak the card message? Contact support and we'll fix it — no penalties or hidden fees.
Our support team is here 7 days a week by phone, WhatsApp and email — and we handle every case individually.
All fresh-cut flowers in your bouquet. With normal care (trim stems, change the water) they'll stay fresh for at least 7 days. If they don't, we'll arrange a free replacement — no extra purchase or paperwork.
No. Just send us a photo if you can, so we understand what went wrong, and we'll arrange a free replacement. Nothing to send back.
Support usually replies within hours (often instantly in chat, 7 days a week). Once confirmed, we make a new bouquet — delivered as quickly as our delivery options allow in your area (from 3 hours across the UK where available, otherwise next day).
Yes — free, up until it's handed to the courier. Contact support to change the date, address or card message, or to cancel. No penalties.
It covers anything down to the quality of our flowers and service. It may not cover cases outside our control — e.g. a wrong address supplied at checkout, or the recipient being unavailable so flowers sit without water — or if care guidance wasn't followed. Even then, we'll always try to find a solution.
Your happiness means everything to MyFlowers!
