Most Edinburgh orders arrive the next working day, with same-day delivery available on selected dates when you order early enough in the morning. Because Edinburgh sits outside our London hand-to-hand courier zone, we fulfil Scottish deliveries through Royal Mail Tracked and other trusted UK couriers, which means the available slots depend on the day of the week, the time you place the order and the courier's cut-off.

The exact options for your postcode are always confirmed at checkout, where you can see the earliest date a courier can accept the parcel and any later dates you prefer. Hand-tied bouquets are packed in a protective hydration box; letterbox bouquets are designed to fit through a standard Edinburgh letterbox so no one needs to be home.

If timing is critical — a birthday, an anniversary, a hospital visit — place the order a day or two ahead and choose a specific delivery date. For urgent requests, our team on +44 20 4577 0088 or WhatsApp will check live availability and recommend the fastest route to the EH postcode you need.

Same-day delivery to Edinburgh is possible on a limited basis and depends on courier capacity on the day. Our guaranteed same-day service runs in London, where we have our own drivers; for Edinburgh and the wider EH area we rely on national courier partners, so same-day availability is offered only when a courier can collect and deliver within the working day.

To maximise the chance of same-day dispatch, order before 10:00 in the morning and check the available dates on the checkout calendar — if today appears as an option for your postcode, same-day is live. When it isn't shown, the earliest offered date is the fastest a courier can reach the recipient without risk to the flowers.

If you need flowers on a specific day in Edinburgh, we recommend booking at least one day in advance. That way we can secure the slot, pack the bouquet to the highest standard and give you a realistic tracking window.

We deliver across all Edinburgh postcodes (EH1–EH17) and the wider EH area, including the city centre, Leith, Portobello, Morningside, Stockbridge, Corstorphine, Sighthill, Liberton, Gilmerton, and suburban districts such as Dalkeith, Musselburgh, Penicuik and Loanhead. Parcels travelling to rural or outlying Lothian postcodes may take slightly longer, which is reflected in the available dates at checkout.

Coverage is confirmed automatically by postcode. If the recipient lives at the very edge of the EH area or in a restricted location — for example, a hospital ward, a secured office reception or a student hall — please add access details in the delivery instructions so the courier can reach the door first time.

Northern Ireland is the only part of the United Kingdom we do not serve. Mainland Scotland, including Edinburgh and its commuter belt, is fully covered by our UK-wide network.

Delivery to Edinburgh is free on every bouquet marked "Free shipping" or "Delivery £0" — which is the majority of our catalogue, including letterbox flowers, hand-tied bouquets and custom rose arrangements. The price you see on the product card is the price you pay, with no delivery fee added at checkout for standard UK-wide dispatch.

Paid delivery applies only to specific London same-day courier options, which do not relate to Edinburgh orders. For Edinburgh, the standard Royal Mail Tracked or equivalent service is included in the bouquet price.

VAT is already included in every price shown on the site. If a premium timed slot or special handling ever becomes relevant for your order, the cost is displayed transparently at checkout before you confirm payment.

The full MyFlowers catalogue is available for delivery to Edinburgh, not a reduced regional selection. That includes hand-tied signature bouquets such as Feelings, Resonance, Provence, Pink Idyll and Charm; seasonal and new-arrival collections; letterbox flowers designed to fit a standard UK letterbox; and custom rose bouquets where you choose the stem count (20, 30, 50 or 100), the colour (red, white, pink, hot pink, mix, or white and red mix) and the finish (Compact, Classic or Grand).

Prices begin at around £25.90 for letterbox compositions and entry-level bouquets in the Under £30 collection, with premium author bouquets and large rose arrangements reaching the £60–£70 range. Every bouquet on the site can be ordered for Edinburgh unless availability is flagged otherwise on the product page.

If you're unsure which bouquet suits the occasion — birthday, apology, anniversary, sympathy, congratulations, new baby — the occasion categories in the main menu narrow the catalogue to appropriate options, and our support team will gladly recommend a bouquet over phone, email or WhatsApp.

Yes — our checkout and payment system accept international customers sending flowers to recipients in the United Kingdom, Edinburgh included. You pay in pounds sterling using a standard international card, PayPal, Apple Pay or Google Pay, and our team handles everything on the ground in the UK.

All product prices and delivery dates are shown in UK time and UK currency, so there are no hidden conversions — your bank may apply its own FX rate, but we do not add any overseas surcharge. Confirmation emails and order updates are sent in English to the address you provide.

If you're ordering from a different time zone and want help timing the delivery — for example, a morning surprise in Edinburgh from a customer in New York or Sydney — please tell us the preferred local time when you order and we'll align the dispatch accordingly.

If you have only a name, a phone number or a partial address, place the order with the details you do have and let our support team know. We will contact the recipient on your behalf to confirm a delivery address and convenient time, and we can keep the gift a surprise by framing the call neutrally — for example, mentioning a delivery is on its way without naming the sender.

This service is free and handled by the same UK-based team that manages your order. The recipient never sees the sender's identity unless you've added your name to the greeting card; by default, every order is anonymous.

Once the address is confirmed, we update the order, dispatch the bouquet on the agreed date and send you the tracking link in the usual way. If the recipient can't be reached within a reasonable window, we'll come back to you to discuss alternative options rather than guessing the address.

Yes. Before dispatch, our florists send you a photograph of the finished bouquet so you can approve it or ask for adjustments. The approval step is part of our standard workflow, not a premium extra, and it's especially useful for long-distance orders where you can't see the flowers in person.

If something about the arrangement doesn't feel right — a colour that's less vivid than expected, a stem count you'd like to add to, a preference for softer or bolder greenery — just reply with your comments and we'll rework the bouquet before it leaves us. This is a live check, so a quick response from you keeps the delivery on schedule.

Photos are sent to the email address and phone number used for the order, typically via WhatsApp or email depending on the contact method you choose. If you prefer not to receive an approval photo, you can waive this step and let the florist proceed on the day.

Every bouquet is assembled by our in-house florists on the day of dispatch using fresh-cut stems, conditioned and packed in a hydration box for transit. Under our freshness policy, flowers are guaranteed to last 7 days from delivery when cared for according to the instructions we include with the bouquet; with proper care, many arrangements continue to look their best for up to two weeks.

To help Edinburgh recipients get the longest vase life, we include simple care notes: trim the stems at an angle, remove leaves below the waterline, change the water every two to three days, and keep the vase away from direct sunlight, radiators and draughts. A sachet of flower food is added where appropriate.

If the flowers arrive in poor condition — wilted, damaged in transit, or clearly not as pictured — tell us within 30 days and we'll resolve it. Typical remedies include a free replacement delivery or a refund, depending on what works best for your situation. Clear photographs of the issue help us review the claim quickly.

For hand-tied bouquets travelling by courier, the driver will attempt delivery and, if the recipient is not at home, will follow standard courier protocol — usually leaving a card and attempting redelivery, or leaving the parcel with a neighbour or in a safe place where permitted. Royal Mail Tracked parcels follow Royal Mail's standard attempted-delivery and card-through-door procedure.

Letterbox bouquets are designed to slide through a standard UK letterbox without a signature, which removes the "no one home" issue altogether. For Edinburgh addresses where the recipient is often out — student accommodation, busy workplaces, hospitals — a letterbox bouquet is often the most reliable choice.

If a delivery attempt fails and the parcel is returned to our facility, storage is available for up to 24 hours, after which a reattempt can be arranged at a £15 fee to cover the second journey. We always contact you before rescheduling so there are no surprises, and we confirm any address change before dispatch.

Yes — every bouquet can be paired with a free greeting card carrying a personal message of your choice, and you can add extras from our gifts and hampers ranges at checkout. Popular add-ons include chocolate boxes (such as Milk Tray at £8.90 and Champagne Truffles at £11.90), soft toys, candles, balloon bundles and curated hampers themed around date nights, self-care or get-well moments.

Add-ons are packed together with the bouquet so the Edinburgh recipient opens a single, thoughtful gift rather than several separate parcels. Heavier or bulky items are matched to a suitable courier service to keep the flowers pristine.

If you'd like a specific add-on that isn't listed in the catalogue — a particular brand of chocolate, a bottle of wine, a specialty keepsake — message us before placing the order. We'll tell you whether we can source it and how it affects the delivery window.

All orders are anonymous by default. We never print the sender's name on the packaging, the delivery note or any communication with the recipient, and the courier simply delivers a gift parcel without commentary. The only way the recipient learns who sent the flowers is if you include your name in the greeting-card message.

This matters for surprise gifts, apologies and certain sensitive occasions, so we take it seriously. Our support team is briefed never to reveal sender details when contacting a recipient — for example, when confirming an unknown address, the conversation is framed neutrally around a scheduled delivery.

If you want the sender to be clearly identified, simply sign the card. If you'd like to stay anonymous but leave a hint, the card message itself is the place to do it — we print exactly what you write.

Free cancellation is available within 30 minutes of placing your order, with a full refund to your original payment method. After this window we've likely begun sourcing and preparing the flowers, which are perishable, so cancellation may no longer be possible or may be subject to partial costs.

Changes to the delivery date, address or greeting-card message are usually straightforward if you contact us before the bouquet is dispatched. The earlier you ask, the more options we have — changing the dispatch city-side is easier than diverting a parcel already in the courier network. For subscription orders, the cut-off for changes is four business days before the next delivery (longer around peak periods such as Valentine's Day and Mother's Day).

To cancel or amend, email ask@myflowers.delivery, call +44 20 4577 0088 or message us on WhatsApp with your order number. We respond around the clock and will confirm the change in writing once it's applied.

If the bouquet arrives damaged, visibly wilted or significantly different from the product photo, contact us within 30 days of delivery and we will put it right. Our quality promise — "Flowers last 7 days or we'll make it right" — applies to every order, and the remedy can be a free replacement bouquet, a refund to your original payment method, a refund of the delivery charge where relevant, or a credit to your MyFlowers account for future orders.

To process a claim quickly, please send clear photographs of the bouquet alongside your order reference and the delivery details. Photos taken in natural light and showing the whole arrangement are most useful. We review most claims within five business days, and refunds typically reach the original payment method within 5–10 business days depending on your bank.

Because flowers are a natural product, small variations in shade and individual stem shape are part of the character of a real, hand-made bouquet and aren't considered faults. Substantive differences in composition, visible damage or freshness failures, on the other hand, are always grounds for review.

We accept Visa, Mastercard, Maestro, American Express, Discover, Diners Club, UnionPay, PayPal, Apple Pay, Google Pay and Klarna for spreading payments over instalments. Every price on the site is shown inclusive of VAT, so the amount on the checkout page is the final amount charged.

Payments run through a PCI DSS compliant gateway over HTTPS encryption, with 3D Secure / Strong Customer Authentication for supported cards. We do not store full card details on our servers; your card data is handled by the payment provider, not kept on our platform.

For international orders sent to Edinburgh, the charge appears in GBP and your bank applies its own exchange rate. If you have any concern about a transaction — a duplicate charge, a declined payment, a receipt you can't find — contact support and we'll investigate on our side within one business day.

Yes. Our flower subscription delivers fresh bouquets to Edinburgh on a schedule you choose — every 14 days or monthly — with free delivery on every recurring order. You choose the size (Small £25, Medium £39, Large £49 or Extra Large £59) and the style (Classic Mix, Roses, Mono-bouquet or Seasonal), and you can pause, skip, reschedule or cancel at any time from your account.

The first subscription bouquet currently comes with a 50% discount, and if you add the subscription alongside a one-off bouquet at checkout, the one-off is discounted by 30%. The first recurring delivery lands 28 days after you subscribe, and future charges are taken four business days before each scheduled delivery.

Subscription orders follow the same freshness standards as one-off bouquets. You can change the frequency, size, style or delivery address from your account or the MyFlowers app, and our support team will help if anything needs adjusting before the next dispatch.

Yes. After your order is confirmed, you'll receive an email with the order details, then a dispatch notification when the bouquet leaves our florists. A tracking link is provided so you can follow the parcel across the courier network in real time, and you'll receive a final delivery confirmation when the bouquet reaches the Edinburgh address.

The MyFlowers app adds live tracking inside a single dashboard, along with the ability to update delivery details, message support and rebook future orders. It's available free on iOS and Android and is the easiest way to stay on top of an order if you're sending from abroad or managing several gifts at once.

Royal Mail Tracked parcels don't come with guaranteed proof-of-delivery notifications or timed delivery windows in every case, but they do give a clear tracking trail from dispatch to doorstep. If a scan hasn't updated within the expected window, tell us and we'll check with the carrier.

Our support and phone-ordering service operate 24 hours a day, 7 days a week, including weekends and public holidays. You can reach us by phone on +44 20 4577 0088, on WhatsApp via the same number for messaging, or by email at ask@myflowers.delivery for anything that needs a written record.

The in-app chat inside the MyFlowers app is also monitored round the clock and is convenient if you already have the app installed for tracking. For general enquiries, the contact form on the Contact page reaches the same team.

Deliveries themselves run 365 days a year, so you can place orders to Edinburgh at any hour and we'll allocate them to the next available dispatch. For urgent cases — a forgotten anniversary, a last-minute sympathy order, a birthday that sneaked up — calling us is the fastest route to a real answer."