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Contact us

We're always here to help. Our customer care team answers any questions about your flower order — quickly and with care. Available 7 days a week, usually replying within the hour.

Check delivery availability

Check the earliest delivery
slot for your address

Delivery from 3 hours

Same-day flower delivery is available across the UK, with express delivery from just 3 hours. Standard UK delivery is free on every order.

Free UK delivery available
95–97% delivered on time

Delivery from 3 hours

See your bouquet first

Before your bouquet leaves our studio, we send you a photo so you know exactly what's on its way. Something not quite right? Just let us know and we'll make it right before it leaves.

We send a photo before it leaves - adjusted if needed

See your bouquet first
MyFlowers office on the map of London

We are here!

This is the MyFlowers office,
not a retail shop. You can place your order online or message us on WhatsApp.

  • Contact WhatsApp number

    Contact us

    Our customer care team is available 24/7
    and can take orders via WhatsApp or email.

    Our customer care team is available 24/7
    and can take orders via WhatsApp or email.

  • Customer support

    If you need help with the order, please contact our customer care team. We usually reply within 1 hour.

  • Business enquiries

    For all other business enquiries, we usually reply
    within one working day.

Stay Connected 24/7!

Chat with us anytime, anywhere through the app - we're always here to help!

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FAQ

How can I track my order?

Once your order is on its way, you can follow it in the MyFlowers app or via the tracking link in your confirmation email — just enter your order number. Can't find it? Contact our customer care team and we'll check the status for you.

What delivery options do you offer, and how fast?

We deliver across the UK with same-day, next-day and future-date options. Deliveries run daily from 9:00 AM to 9:00 PM. Enter the recipient's postcode in the postcode checker or at checkout to see the fastest available slots for that address — in London and nearby areas you can pick a timed 3-hour window, and elsewhere we deliver across the day.

Can I change the delivery address or date after ordering?

Yes, where possible — as long as the order hasn't yet been prepared or dispatched. Contact us as soon as you can via WhatsApp with your order number and we'll do our best to update it.

What does your freshness guarantee cover?

Every bouquet is covered by our 5-day freshness guarantee. If your flowers don't stay fresh for 5 days, send us a photo and we'll arrange a free replacement, refund or account credit.

What payment methods do you accept, and can I use a promo code?

We accept Visa, Mastercard, PayPal, Google Pay and Apple Pay, and all prices include VAT. If you have a promo code, enter it in your basket before checkout and the discount will apply to your total

How does the flower subscription work, and how do I cancel?

With a flower subscription you receive fresh bouquets on a regular schedule, and your first bouquet is 50% off. You can pause, skip or cancel anytime from your account or by contacting our customer care team — there's no long-term commitment.

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