We're always here to help. Our customer care team answers any questions about your flower order — quickly and with care. Available 7 days a week, usually replying within the hour.
Check the earliest delivery
slot for your address
Earliest available delivery:
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Same-day flower delivery is available across the UK, with express delivery from just 3 hours. Standard UK delivery is free on every order.
Free UK delivery available
95–97% delivered on time
Before your bouquet leaves our studio, we send you a photo so you know exactly what's on its way. Something not quite right? Just let us know and we'll make it right before it leaves.
We send a photo before it leaves - adjusted if needed
We are here!
This is the MyFlowers office,
not a retail shop. You can place your order online or message us on WhatsApp.
Our customer care team is available 24/7
and can take orders via
WhatsApp or email.
Our customer care team is available 24/7
and can take orders via
WhatsApp or email.
If you need help with the order, please contact our customer care team. We usually reply within 1 hour.
For all other business enquiries, we usually reply
within one working day.
Once your order is on its way, you can follow it in the MyFlowers app or via the tracking link in your confirmation email — just enter your order number. Can't find it? Contact our customer care team and we'll check the status for you.
We deliver across the UK with same-day, next-day and future-date options. Deliveries run daily from 9:00 AM to 9:00 PM. Enter the recipient's postcode in the postcode checker or at checkout to see the fastest available slots for that address — in London and nearby areas you can pick a timed 3-hour window, and elsewhere we deliver across the day.
Yes, where possible — as long as the order hasn't yet been prepared or dispatched. Contact us as soon as you can via WhatsApp with your order number and we'll do our best to update it.
Every bouquet is covered by our 5-day freshness guarantee. If your flowers don't stay fresh for 5 days, send us a photo and we'll arrange a free replacement, refund or account credit.
We accept Visa, Mastercard, PayPal, Google Pay and Apple Pay, and all prices include VAT. If you have a promo code, enter it in your basket before checkout and the discount will apply to your total
With a flower subscription you receive fresh bouquets on a regular schedule, and your first bouquet is 50% off. You can pause, skip or cancel anytime from your account or by contacting our customer care team — there's no long-term commitment.