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FAQ

• What is MyFlowers Club and how does it work?
  MyFlowers Club is a members-only service for people who send flowers often. Your first month is free, then membership is £29.90 a month. Members order Club bouquets for £9.90 instead of £39.90 with free UK delivery, and get 40% off everything else in the shop. Bouquets aren't sent automatically — you order whenever you like.
• How much will I actually pay?
  During your free first month you pay only £9.90 for each bouquet. After that, membership is £29.90 a month, plus £9.90 for each bouquet you order. Delivery is free, with no service fees or hidden charges. The membership fee is charged monthly whether you order nothing or order every day.
• How does the free first month work, and when will I be charged £29.90?
  Your membership is activated when you place your first £9.90 bouquet order. That order starts your free month. We'll charge £29.90 the day before your next month begins, and once a month after that.
• Can I cancel my membership?
  Yes, at any time — there's no cancellation fee or long-term commitment. If you cancel during a paid month, you'll keep access until the end of it.
• Is there a limit on how often I can order?
  You can place one Club order a day. Apart from that there's no monthly limit — you can order every day if you like.
• How do I choose a bouquet and delivery date?
  Pick any bouquet from the Club collection, then choose your delivery date at checkout. Every Club bouquet is available on any delivery date within your membership period. Free next-day UK delivery is included; same-day delivery isn't available for Club bouquets.
• Can I send Club bouquets to different people and addresses?
  Yes. Each order can go to any recipient at any UK address. You don't have to use the same name or address every time.
• What will my £9.90 bouquet be like?
  You'll receive the bouquet shown in the photo. We refresh the Club collection from time to time, so there's always something new to choose from.
• Why do Club bouquets cost only £9.90 — what's the catch?
  There's no catch. Our membership model lets us keep bouquet prices close to cost instead of adding the usual retail mark-up. It's designed for people who send flowers regularly, not just once or twice a year.
• What if my flowers arrive damaged or not fresh?
  Please contact our customer care team. We care about the quality of every bouquet and will put things right.